Zendesk 201

Course Content

Total learning: 20 lessons
  • Zendesk 201
    20
    • Lecture1.1
      Zendesk 201 Overview – Research Preview
    • Lecture1.2
      Social Media Channels
    • Lecture1.3
      Enable Live Chat Channel
    • Lecture1.4
      Ticket Forms
    • Lecture1.5
      Ticket Fields
    • Lecture1.6
      Managing the Ticket View
    • Lecture1.7
      Adding Support Agents and Team Members
    • Lecture1.8
      Managing Help Participants
    • Lecture1.9
      Managing Applications -Autoresponders
    • Lecture1.10
      Adding Applications – Mailchimp
    • Lecture1.11
      Adding Applications – Webinars
    • Lecture1.12
      Extending Applications – Zapier
    • Lecture1.13
      Extending Applications – Zoom
    • Lecture1.14
      Extending Applications – Stripe
    • Lecture1.15
      Extending Applications – PayPal
    • Lecture1.16
      Live Example – Editing Settings
    • Lecture1.17
      Live Example – Answering a Ticket
    • Lecture1.18
      Live Example – Customer Experience
    • Lecture1.19
      Live Example – Extending Applications
    • Lecture1.20
      Conclusion

Zendesk 201 Overview – Research

Message modal