Course Content
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Zendesk 101
- Zendesk 101 Overview
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Pricing
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Account Set Up
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E-Mail Set Up
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The Customers Experience with E-Mail Submission
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Setting Up the Guide Center
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Customer Experience with the Guide Center
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Admin – Customer Settings
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Adding Agents – Agent Settings
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Ticket Settings
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Setting a Customer Schedule
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Admin – Account Settings – Part 1
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Admin – Account Settings – Part 2
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Admin – Business Rules – Automation
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Business Rules – Triggers
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Website Widget
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Admin Channels – E-Mail – Part 1
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Admin Channels – E-Mail – Part 2
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Managing Ticket Views
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Conclusion
Zendesk 101 Overview
Next
Pricing