Zendesk 101

Course Content

Total learning: 20 lessons
  • Zendesk 101
    20
    • Lecture1.1
      Zendesk 101 Overview Preview
    • Lecture1.2
      Pricing
    • Lecture1.3
      Account Set Up
    • Lecture1.4
      E-Mail Set Up
    • Lecture1.5
      The Customers Experience with E-Mail Submission
    • Lecture1.6
      Setting Up the Guide Center
    • Lecture1.7
      Customer Experience with the Guide Center
    • Lecture1.8
      Admin – Customer Settings
    • Lecture1.9
      Adding Agents – Agent Settings
    • Lecture1.10
      Ticket Settings
    • Lecture1.11
      Setting a Customer Schedule
    • Lecture1.12
      Admin – Account Settings – Part 1
    • Lecture1.13
      Admin – Account Settings – Part 2
    • Lecture1.14
      Admin – Business Rules – Automation
    • Lecture1.15
      Business Rules – Triggers
    • Lecture1.16
      Website Widget
    • Lecture1.17
      Admin Channels – E-Mail – Part 1
    • Lecture1.18
      Admin Channels – E-Mail – Part 2
    • Lecture1.19
      Managing Ticket Views
    • Lecture1.20
      Conclusion
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