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Want to offer better customer support?
Brand New Over-The-Shoulder Video Series On How To Enhance Your Support With Zendesk.
There is nothing more vital than customer service if you want to keep your customers happy.
The way many online companies handle their customer service needs is through Zendesk.
You’ve probably used Zendesk when asking questions without ever knowing it. Zendesk offers you the business the opportunity to connect to customers like never before.
It makes sure that questions and answers flow smoothly while making sure the customer feels like their needs have been sufficiently addressed.
There’s More To It Than Answering
Questions
Answering customers questions is the easy part if you’re new to Zendesk. After all, you already know the answers to all of their questions.
The main problem you’re having is knowing how to use Zendesk. It’s an excellent service, but no one ever said using it is easy. All that is about to change, and it’s thanks to our videos.
We’ve put together the most comprehensive series of videos to ensure that you know exactly how to make the most out of Zendesk. The amount of time and energy that you’ll save is impressive.
You could quickly end up spending months, if not years trying to learn all of this stuff on your own.
Just think of how wasting that much time will impact your business. You don’t have to go that route.
The information needed to use Zendesk successfully is right at your fingertips when you have access to our videos.
Customer Service Is Always
A Concern
No person wants to feel like they’re issue isn’t a priority. If your company receives a lot of questions, it’s possible to feel like you’re being buried in them.
You and your employees can feel like there’s an avalanche of questions that are waiting to come tumbling down at you.
It’s essential that the entire customer service process is as organized as possible.
There is no other way to ensure that your customers have their questions answered throughout and promptly.
Introducing…
Enhance Support With Zendesk
Don’t Feel Overwhelmed When
Dealing With Zendesk
You’ve got so much stuff on your plate. You’re running a business, and that’s not easy.
The last thing you need to do is spend all of your time trying to figure out how to run something like Zendesk.
You’re going to have what feels like a million questions. Sure, you can read the FAQ, and it will answer some of your questions.
Humans are visual creatures, and we need to see other people doing something to understand it.
That’s why video is so powerful. We walk you through the entire process of getting Zendesk up and running.
You will be able to have your customers send questions, and you’ll be able to answer them after watching our videos.
Save Time And Experience
Fewer Headaches
Your customer service needs aren’t going away. They are only going to increase as time goes on.
It’s vital that you get it under control now before it’s too late. By watching our videos, you’ll have a firm grasp on how to use Zendesk.
Do the right thing and make sure every customer feels like a rockstar.
The way you give them personalized attention is by using a service like Zendesk to address their questions and concerns.
Sign up for this training today and make your future as bright as it possibly can be.
Course Content
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Zendesk 101
- Zendesk 101 Overview
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Pricing
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Account Set Up
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E-Mail Set Up
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The Customers Experience with E-Mail Submission
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Setting Up the Guide Center
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Customer Experience with the Guide Center
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Admin – Customer Settings
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Adding Agents – Agent Settings
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Ticket Settings
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Setting a Customer Schedule
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Admin – Account Settings – Part 1
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Admin – Account Settings – Part 2
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Admin – Business Rules – Automation
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Business Rules – Triggers
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Website Widget
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Admin Channels – E-Mail – Part 1
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Admin Channels – E-Mail – Part 2
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Managing Ticket Views
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Conclusion
About the Instructor
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